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Privacy Policy

Effective Date: 1 August 2025

At DetectDamage.ai, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services through our website (detectdamage.ai) and mobile applications (the “App”).By accessing or using our website or App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide to Us

  • Name
  • Email address
  • Phone number
  • Photos or videos you upload for damage detection

b. Information Collected Automatically

  • IP address
  • Device information (e.g., make/model, OS, browser type)
  • Log and usage data (e.g., session duration, features used)

c. App-Specific Information

  • Camera Access: To capture images for damage analysis
  • Photo Library Access: To allow uploading from your device
  • Location Data: To associate damage assessments with a location (used only with your permission)
  • Push Notification Token: To send alerts and updates
  • Crash Logs and Diagnostics: To improve app performance and stability
2. How We Use Your Information

We use your data to:

  • Provide and improve our damage detection services
  • Deliver accurate assessments based on uploaded data
  • Communicate with you (e.g., via email or push notifications)
  • Secure our services and prevent fraud
  • Comply with legal obligations
3. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service providers (e.g., cloud storage, analytics, customer support)
  • Legal authorities if required by law or to enforce our rights
  • Business partners or successors in the event of a merger or acquisition
4. Cookies and Tracking Technologies (Website)

We use cookies, pixels, and similar tracking tools to:

  • Recognize returning visitors
  • Analyze web traffic and usage trends
  • Improve site performance and usability

You can manage cookie preferences in your browser settings.

5. Mobile App Permissions

When using the App, we may request access to:

  • Camera and photo library: for capturing/uploading images
  • Location services: to tag damage reports with location (optional)
  • Notifications: for service updates and alerts

You may manage these permissions in your device’s settings.

6. Data Security

We implement appropriate security measures to protect your data. While we strive to use commercially acceptable means, no system is 100% secure.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access and request a copy of your data
  • Correct or update inaccurate data
  • Delete your data
  • Object to or restrict data processing
  • Withdraw consent at any time

To exercise any of these rights, email us at hello@detectdamage.ai.

8. Children’s Privacy

Our services are not intended for children under 13 (or applicable age in your country). We do not knowingly collect personal information from minors.

9. Third-Party Services

Our website and app may contain links or integrations with third-party services. Their privacy policies govern their data practices. We encourage you to review them.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page and in the App, with an updated “Effective Date.” Continued use constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns, please contact us at:

DetectDamage.ai
Email: hello@detectdamage.ai
Website: detectdamage.ai